FAQs
Looking to buy or sell tickets for a sold-out gig?
If you’re no longer able to attend a show you have the option to Reissue Your Ticket to someone else, and pending on the event, Resale may be available. We recommend only purchasing tickets through authorised agencies, and to avoid purchasing tickets through people you do not know on social media or other websites.
Can I purchase tickets over the phone?
Tickets can only be purchased via our website or our ticketing partner Moshtix.
I purchased a ticket to a show that didn’t go ahead. Will I receive a refund?
For rescheduled shows, we encourage all ticket holders to retain their tickets until the new date is announced. Our bookings team are working hard to arrange a new date and as soon as we get any update on this, either the venue or Moshtix will be in touch to let you know. If, once the new dates are made available you are unable to attend, you will have the option to request a refund if applicable. For cancelled shows, customers will be notified and refunds processed. Please keep an eye out in your inboxes for updates, and be sure to check your promotions, other and junk folders in case the updates have accidentally gone in there.
What are the bookings fees for ticketing?
Booking fees are charged to cover administration and delivery costs as well as bank fees. Booking fees are NOT refundable.
Where can I find the set times for a show?
We post door times for all shows on the What’s On tab within a week of the show.
We post set times for “All Age” and Under 18 Shows.
We encourage our patrons to head in early and support emerging artists.
Can a person under the age of 18 attend shows?
Yes, on certain performances the venue will be open to people under the age of 18. The viewing location of the under 18 patrons may change subject to the discretion of the venue. Please check the individual gig page for relevant age restriction info for the show you wish to attend.
What do I do if I have lost/can’t find my ticket?
If you have misplaced your confirmation email containing your tickets, you can access your tickets by logging into your Moshtix Account to view or download them. If you created your booking as a Guest, Sign Up here to register and access your tickets using the same email address that was used for the booking.
Pass-outs
Pass outs are available throughout the night via your ticket. You will be scanned in and out by the security team.
NO PASS-OUTS FOR UNDER 18’S AT ALL AGES SHOWS.
General Admission Shows
If you have trouble standing for mobility reasons and require a seat for a standing show, we can arrange this for you.
Please confirm your needs with us prior to the event, hello@hindleymusichall.com.au, and then make yourself known to the Box Office upon arrival.
The staff will always do their very best to accommodate you and your companion to the best position available.
Companion Card Access
This venue accepts companion cards. Simply purchase your ticket and contact the venue to arrange access for your Companion. You must have a valid Companion Card and Photo ID to match when attending an event.
Note: for any events with VIP Packages or extra inclusion items, access for the Carer only includes event entry. Should your Carer wish to take advantage of the package extras they will need to purchase the VIP Package tickets. No discounts apply for the full packages.
Lost Property
Lost property remains on site for a limited time before being donated or disposed of and we take no responsibility for items left behind at the venue. Please email hello@hindleymusichall.com.au to enquire about any lost property.
What should I do if I experience or witness antisocial or dangerous behaviour in your venue?
Please seek the assistance of a security member, a duty manager or head to the box office.
We provide a safe and quiet space for you to communicate to one of our appointed managers.
We do not tolerate poor behaviour of any kind at the venue and take this very seriously.
Where can I find the set times for a show?
We post door times for all shows on the What’s On tab within a week of the show.
We post set times for “All Age” and Under 18 Shows.
We encourage our patrons to head in early and support emerging artists.
Are shows at Hindley Street Music Hall seated or standing?
Our band rooms are general admission and standing room only, however, some gigs or events will have allocated seating. Check the individual gig page for details. If you require a seat for accessibility reasons, please email hello@hindleymusichall.com.au in advance of the show to see if something can be pre-arranged.
Leaving the venue
We ask that you listen to our security team who are trying to make a safe and easy exit for you. We want to be great neighbours and would love you to respect that by leaving in an orderly manner and not to cause undue noise or disruption to our local community.
Does Hindley Street Music Hall have wheelchair access?
Yes, wheelchair access is via the main entrance at Hindley Street. Please enter via the Box office door. Our staff we be there and available to assist you to a designated area.
Can I bring recording devices like audio, tape, camera, or film into the venue?
No, you cannot record an artist’s performance. You would require permission from the artist as per the Copyright Act, as the performance is “owned” by the artist. The authority to allow or not allow such recording devices on the night rests with the artists performing and not the venue.
Can a person under the age of 18 attend shows?
Yes, on certain performances the venue will be open to people under the age of 18. The viewing location of the under 18 patrons may change subject to the discretion of the venue. Please check the individual gig page for relevant age restriction info for the show you wish to attend.
Merchandise
Merchandise is available for most shows at the merchandise booth next to the bar on level one, a second merchandise booth will be available next to the bar on level two for larger shows.
Does the venue have a cloakroom?
We have a very limited cloak room located at the Box Office.
Please nothing larger than a standard carry-on if storing a bag.
Lighting
There is low lighting in the venue as needed for shows. All walkways are clearly marked, however, if you have low vision and need assistance, please let us know via the Box office and our staff will be happy to help.
Strobe lighting will be used in the venue and we will do our best to make the audience know when entering the venue if it’s planned for that nights performance.
Pass-outs
Pass outs are available throughout the night via your ticket. You will be scanned in and out by the security team.
NO PASS-OUTS FOR UNDER 18’S AT ALL AGES SHOWS.
General Admission Shows
If you have trouble standing for mobility reasons and require a seat for a standing show, we can arrange this for you.
Please confirm your needs with us prior to the event, hello@hindleymusichall.com.au, and then make yourself known to the Box Office upon arrival.
The staff will always do their very best to accommodate you and your companion to the best position available.
Wheelchair Viewing Areas
To book a wheelchair viewing spot please let us know when you purchase your ticket. Please see box office staff when you arrive, and they will be able to show you to your space.
Companion Card Access
This venue accepts companion cards. Simply purchase your ticket and contact the venue to arrange access for your Companion. You must have a valid Companion Card and Photo ID to match when attending an event.
Note: for any events with VIP Packages or extra inclusion items, access for the Carer only includes event entry. Should your Carer wish to take advantage of the package extras they will need to purchase the VIP Package tickets. No discounts apply for the full packages.
Dress Regulations
We want all of our patrons to be able to show off their unique sense of style however please don’t show up in thongs / flip flops or crocs because not only won’t you be allowed entry, but you will be reported to the Fashion Police.
Accepted Payment Methods
Starting on June 1 2024, Hindley Street Music Hall is going cashless to streamline your experience at our venue.
All major credit and debit cards are accepted.
