Hindley Street Music Hall aims to be a safe and accessible space for all. We hope that the below information will be helpful in planning your visit to the venue.
We kindly ask any guests with accessibility requirements to arrive 15 minutes prior to door entry and enter via the box office so our friendly staff can comfortably escort you into the venue prior to general public admission.
If you have any questions or special requests regarding accessibility, please contact the venue prior to your visit at firstname.lastname@example.org.
Hindley Street Music Hall has mobility access at street level. There are no steps at the entrance of the building so patrons in wheelchairs have full access to the venue via our lift, which includes the Balcony Bar, Dance Floor, Main Bar, The Mezzanine, and wheelchair amenities. Please contact email@example.com prior to the show to arrange priority wheelchair entry.
Service at the venue is generally over the bar, however, if you have any service requirements, please let our staff know and they’ll be happy to assist.
This may include:
- ordering assistance cards available at each bar – click here for a Sample card.
- providing paper straws
- or finding a quiet space
Hindley St Music Hall accepts Companion Cards. For any guest attending an event/show with a companion, please purchase a ticket for yourself via our website then simply email us at firstname.lastname@example.org with a copy of your ticket and companion card so our Accessibility Team can be aware of your arrival. Companions are not required to buy a ticket for themselves.
Shows at the Hindley St Music Hall are usually general admission standing unless otherwise specified. If you are unable to stand for extended periods of time a chair or highstool can be provided for you. Please contact email@example.com to arrange a seat and priority access.
Hindley Street Music Hall has two main areas, The Main Room, and The Mezzanine. The Main room is accessible via our lift, there is a flat, un-raked floor that we cannot guarantee clear sightlines The back of the Main Room has a tiered section with great sightlines, best for patrons who may need additional seating.
Our mobility accessible viewing area is near our Main Bar and Merchandise area.
The Mezzanine overlooks The Main Room and has better line of sight for seated patrons and is accessible via stairs and a lift.
Please advise which option is best suited to your level of mobility upon inquiry.
Low Lighting and Strobe Lighting
Please note there is low lighting in the venue as it is a requirement for live shows. If you have low vision and need assistance, please let us know.
Please contact the Venue at firstname.lastname@example.org if you have any concerns around strobe or flashing lighting for a show you are attending. While we make every effort to ensure that there is signage for any shows including strobe this may not always be possible.
Support Animals and Guide Dogs
Hindley Street Music Hall welcomes Support and Assistance animals. Please contact email@example.com prior to the show so that we can arrange priority entry, and a reserved space if you would like it. However, please be aware that Hindley Street Music Hall is a noisy and busy environment.
If possible, you may want to consider an alternative aid when attending a show.
There are Accessible/Gender Neutral toilets located on every floor of Hindley Street Music Hall.
If you are experiencing sensory issues, please contact a friendly member of our team and we will assist you in finding a suitable space to decompress. Generally, our mezzanine level provides a reprieve from the hustle and bustle of the crowd on the main floor however due to the nature of the venue and live events this is not always the case.
If you just need a little space away from the crowds, please let us know and we will do our best to assist you in finding a suitable space.
Have another question?
Need something else? Our staff are always happy to assist, please contact firstname.lastname@example.org with any additional needs or speak to venue staff upon arrival to let us know how we can help!
What are your policies?
Hindley Street Music Hall is an inclusive and fun place for all guests, so we ask that you always respect other guests and staff.
Physical or verbal aggression will not be tolerated and result in an immediate removal from the venue. This includes unwanted sexual attention, behaviour, or assault. If at any time you feel uncomfortable, please approach our friendly bar staff.
Please dress appropriately. The dress standard may vary from day to day, but please make sure you’re wearing clothes and enclosed shoes and you will be fine.
If in doubt, just reach out to us at email@example.com just to be sure.
Right to refuse entry
Hindley Street Music Hall management and/or security reserve the right at their sole discretion to either refuse entry, request patrons to leave the premises or refuse service of alcohol should patrons not comply with The Venue policies.
Hindley Street Music Hall doesn’t have its own car park on the premises, so those looking for mobility parking will need to park on the street in the surrounding area utilising Adelaide City Council’s metered parking areas.
The closest paid carpark is UPark Light Square.
Download the Park Adelaide app for more information on accessibility parking in the CBD.
Access for wheelchair users is via Hindley St, please see our security staff at the front entrance on your arrival for entry to the venue.